Refund Policy

This Refund Policy explains when you can get a refund for a paid Cubie Technologies Service, how to request one, and how long it takes.

1. Cooling-off period

If you buy a subscription directly from us, you may request a full refund within 14 days of the initial purchase, provided you have not used the paid features excessively during that period. This applies to first-time purchases, not to renewals.

2. Renewals

Subscriptions renew automatically unless cancelled. We send a reminder before each renewal.

If a renewal charge takes you by surprise, contact us within 7 days of the charge and, provided you have not made significant use of the Service in the new period, we will refund it and cancel the subscription.

3. Cancellation

You can cancel at any time from your account settings. Cancellation stops future charges. Your paid features remain available until the end of the period you have already paid for — we do not pro-rate a partial period on cancellation, except where required by law.

4. When we will refund outside those windows

• Service failure — the Service was materially unavailable or broken for an extended period and we could not resolve it
• Duplicate charge — you were billed twice for the same period
• Unauthorised charge — the payment was made without your permission, once verified
• Billing error on our side

5. When we generally will not refund

• You changed your mind after the cooling-off period and have used the Service
• You did not use a Service you paid for, without telling us at the time
• Your account was terminated for breach of the Acceptable Use Policy
• The issue is caused by your own hardware, network or third-party software
• A feature was removed after reasonable notice was given

6. How to request a refund

1. Email legal@cubietec.com from the address on the account
2. Include the date of the charge, the amount, and the last four digits of the payment method
3. Tell us briefly why you are requesting the refund

We acknowledge requests within 2 business days and decide within 7 business days.

7. How refunds are paid

Approved refunds go back to the original payment method. Once we issue the refund, your bank or card provider typically takes 5–10 business days to show it. Any currency conversion or bank fee charged by your provider is outside our control.

8. Purchases through app stores

If you bought a subscription through the Google Play Store or Apple App Store, their refund policy applies and the request must be made to them, not to us. We are happy to help you work out which applies.

9. Your statutory rights

Nothing in this policy limits consumer protection rights you have under the law where you live. Where local law gives you a stronger right than this policy, that law applies.

10. Contact

Billing and refund questions: legal@cubietec.com.