Getting Started with ChatCubie – A Complete Guide

This guide walks through ChatCubie from a blank account to comfortable daily use. It takes about ten minutes to work through.

1. Create your account

Go to chatcubie.com and sign up with email or with Google Sign-In. Google is faster and means one less password to manage.

If you plan to use both the web app and the Android app, sign in the same way on both. Mixing an email account on one and a Google account on the other creates two separate accounts, which is a confusing afternoon nobody needs.

2. Set up your profile

Open Settings → Profile and add a display name and a photo. This is worth thirty seconds: in group conversations, people identify you by your avatar far more than by your name.

While you are in settings, check Privacy. You can control who sees your last-seen status and who can add you to groups.

3. Start a conversation

1. Open the Contacts tab
2. Find the person you want to message, or search by name
3. Tap their name to open a chat
4. Type and send

A few things worth knowing about the chat screen:

• Swipe a message to reply to it directly
• Long-press for copy, forward and delete
• The tick marks show sent, delivered and read
• Chat wallpaper can be changed per conversation from the chat menu

4. Voice and video calls

Open a conversation and use the phone or camera icon in the header. On first use your browser or phone will ask for microphone and camera permission — you have to allow it, since there is no way to place a call without it.

If a call fails to connect, the cause is almost always one of three things:

1. Permission was denied — check your browser's site settings or the app's permissions
2. The other person is offline — they will see a missed call
3. A restrictive network is blocking the connection — office and campus wifi are common culprits; mobile data usually works

5. Groups

From the Chats tab, choose New Group, pick members, and give it a name and photo. As the creator you can add and remove members and hand admin rights to someone else.

6. Settings worth changing early

• Notifications — mute individual conversations rather than turning everything off
• Media auto-download — turn it off on mobile data if your plan is limited
• Theme — dark mode is the default and matches the rest of the ecosystem

Troubleshooting

Messages are slow to arrive. Usually a connection issue. The app reconnects automatically; pulling to refresh forces it.

Notifications are not appearing. Check that notifications are enabled at the operating system level as well as inside the app. On Android, battery optimisation will silently delay them — excluding ChatCubie from optimisation fixes it.

Images load slowly the first time. That is expected. They are cached afterwards, so the second visit to a conversation is much faster.

Still stuck? Get in touch and we will help.